Returns & Refunds

Cancel before dispatch

Cancel any time before your order ships for a full refund, including the original shipping fee. Email hello@credentialsandaccess.com with your order details.

Returns after delivery

Unused, unworn and unwashed items in original condition may be returned within 14 days of delivery. Email hello@credentialsandaccess.com first and we will send return instructions. For change-of-mind returns, you pay return shipping, and the original shipping fee is generally not refunded once the order has shipped.

Damaged, defective or wrong items

Please email us within 7 days of delivery, with photos, so we can resolve it quickly. We will cover return shipping or offer another remedy, and refund the original shipping fee when appropriate. Reporting later does not waive any rights you have under applicable law.

Size exchanges

Size exchanges depend on available stock. If your size is not available, eligible items can be returned for a refund.

Refunds

Approved refunds go back to your original payment method. Once we issue a refund, the time for it to appear depends on PayPal and your bank or card provider.